# Full Account Recovery

If you have lost your external wallet(s) and can no longer sign for transactions on Kinto you can request full recovery of your account. 

Navigate to the 'My Account' section and select 'Recovery'. You will then see the below page.

<figure><img src="/files/JZtQLMVOb3W8c6CLBd0L" alt=""><figcaption></figcaption></figure>

Full recovery costs 5 $K. Please make sure you do not have access to your external wallets before commencing the next step as the 5 $K is not refundable.&#x20;

Click 'Start full recovery' and sign the tx with your passkey. Once complete your full recovery is in process. You can cancel the full recovery at any time by signing for a tx on Kinto.&#x20;

After 7 days have passed, you will be able to book a recovery call. Please book the session on the same recovery page and attend with your ID.&#x20;

Once you have attended the session, the full recovery process takes a 24-48 hours to complete - after this time you will be able to change the external wallets on your Kinto account when you log in.&#x20;


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